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THE IMPORTANCE OF EMOTIONAL INTELLIGENCE IN HUMAN RESOURCES

Emotional Intelligence

Emotional Intelligence is about an individual’s ability to recognize and understand emotions and how it impacts their behavior and attitudes.  Individuals who have a high degree of emotional intelligence are more in tune with their own emotions as well as the emotions of others.

In the workplace, emotional intelligence involves being sensitive to and perceptive of other people’s emotions and having the ability to intuitively improve performance based on this knowledge.  Individuals with high emotional intelligence are observed and measured as having higher productivity, they are better at conflict resolution, and they build strong bonds with co-workers as they can more easily understand the desires and needs of other people.

In the modern workplace, it is important to have open communication, teamwork, and a mutual respect among employees and their supervisors.  Emotional intelligence bears an important impact on the self-development of the manager and their leadership qualities.  Its impact is visible in building positive relations and gaining the emotional commitment of employees.  At a higher level, emotional intelligence helps to strengthen organizational culture, sharpen its resilience, and stretches its flexibility.  Managers who possess emotional intelligence approach supervisory responsibilities from a different perspective than an authoritarian manager. They understand the importance of communicating effectively with staff members, and of treating each employee with respect.

Human Resources can help create a more emotionally intelligent workforce by hiring employees who exhibit a high emotional intelligence, by evaluating employees using emotional intelligence criteria, by integrating emotional intelligence into performance management systems, and by offer training to improve emotional competence.  An emotionally intelligent organization in which employees share strong connections and are able to work more effectively with each other should result in greater productivity.

Managers and business owners can’t let themselves lose sight of the fact that their employees are people, with real lives and emotions that impact how they think, feel, and act.  Managers with emotional intelligence understand that their staff members are people first and workers second.  Incorporating emotional intelligence into your personal and organizational management philosophy may be the best way to retain key employees and help with overall organizational success.

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This entry was posted on Wednesday, October 24th, 2018 at 3:58 PM and is filed under Human Resource Policies & Practices. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.